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Upon arrival of shipped/picked-up goods the customer has 7 days to request to return the purchased items or ask for replacement of defective/damaged goods. To do so they must contact our showroom staff at 215-627-1225 ×125 or firstname.lastname@example.org to request a Return Authorization. Once contacted, our staff will work with the customer on refunding/replacing of the specific items and going about the return of the items to MCA. The customer is responsible for the return shipping of all items. Refunds will not be issued until the damaged or defective item(s) arrive to MCA for inspection/processing.
Any returned items must meet 1 or more of the following requirements:
- Item(s) being returned shall be unused/unopened and in saleable condition.
- Item(s) is defective upon arrival to the customer
- Item(s) damaged in Transit to customer
IF the returned items do not meet those conditions a 40% restocking fee will be enacted on original price paid by the customer. The customer is responsible for the return shipping, if they would want the items returned to them.
Failure to return a product within the return period will be deemed to be an acceptance of the product.
Non-Returnable Items: (No Matter the Condition)
- All custom items- including but not limited to: Gobos, Curtains, Curtain Tracks, Dimmer Systems and Dance Flooring
- Makeup Items
- Lighting Gels
- Labor Fees such as plug installation, artwork creation, proof creation.